Frequently Asked Questions

Who are the eBooks for?

Our eBooks are for people who are directly or indirectly confronted with a cancer diagnosis – those affected, relatives, parents, or people in palliative situations.

If you are looking exclusively for medical information, therapy recommendations, or quick fixes, these eBooks are not for you. They offer emotional support – not medical advice.

Order & Download

Instantly. Immediately after receipt of payment, you will receive an email with a personal download link. The link remains valid for 30 days.

On all: PC, Mac, tablet, and smartphone. You only need a free PDF reader (e.g., Adobe Reader, Apple Books, Google Drive).

Yes. Our eBooks are designed in DIN A4 format and are print-ready. You may print them for your personal use.

Please check your spam or junk folder first. If the email is not there, write to us at info@compassforcancer.com – we will send you the link manually.

Application & Use

You can start anywhere. You don't have to read anything from beginning to end. Just take what helps you right now, what you're looking for, or what you currently need – at your own pace.

No. There is no "right" or "wrong". Even individual pages or thoughts can already help.

That is perfectly fine. The content is designed so that even short, quiet reading can be helpful.

Impact & Expectations

Many people feel a first sense of relief just by reading it. More clarity and calm often develop step by step.

It helps you organize your thoughts, better categorize feelings, and find support in difficult moments.

No. It's not a classic guide, but a companion – for precisely those moments when you lack orientation or words. It's also not structured like a classic eBook with endless pages of text blocks – images, illustrations, and short texts characterize the eBook and its tools.

Payment & Security

PayPal, Klarna (instant and invoice payment), credit and debit cards (Visa, Mastercard, AmEx), Apple Pay, Google Pay, and SEPA bank transfer.

Yes. All payments are securely processed through Shopify Payments and PCI-DSS certified providers. We do not store any credit card information.

Yes, automatically by email – including VAT.

Trust & Content

Based on real experiences of those affected and their relatives. Supplemented and prepared in a form that is understandable, empathetic, and psychologically sound.

Yes. We ensure that all content is responsible, empathetic, and psychologically sound.

Returns & Warranty

As this is a digital product that is fully accessible immediately after purchase, we cannot offer traditional returns.

At the same time, we know that every situation is different – and everyone processes a cancer diagnosis in their own way.

Our eBooks are not a promise that everything will immediately get easier.

They are a gentle companion for moments when you long for guidance, words, or some peace.

You don't have to work through anything or do anything "right."

Just take what helps you right now.

If even one thought, one sentence, or one exercise helps you feel a little more relieved, understood, or secure in dealing with this time, then this eBook has fulfilled its purpose.

Since our eBooks are digital products and are made available to you immediately as a PDF after purchase, you expressly agree at the time of purchase that delivery will begin immediately.

With this consent, your statutory right of withdrawal for digital content expires. A classic return is therefore not possible after purchase.

Nevertheless, we want you to feel comfortable with your decision. That's why you'll find a detailed insight on each product page, so you can assess before purchasing whether the eBook suits you and your situation.

Tools & Added Value

Depending on the eBook, you will receive, for example:

Medication planner
Communication aids with concrete examples
Checklists for doctor's appointments
Technical terms explained in simple words
Daily life aids & templates
Ideas for everyday life
And much more

They help you manage everyday life in a more structured and easier way – especially in moments when everything feels like too much. Cancer is a big topic – you will see how many different moments of your daily life it affects.

Contents & Notes

No. Our eBooks are a supplementary guide and do not in any way replace advice from your doctors or therapists. They help you to ask the right questions.

Behind Compass for Cancer are people who have faced cancer in different ways.

The content of our eBooks is based on real experiences – from conversations, events, and perspectives of those affected and their relatives. These experiences are carefully prepared, structured, and communicated in an understandable way.

We ensure that the content is empathetic, responsible, and psychologically sound.

This creates something that doesn't come from theory – but from real life.

Purchase Decision

You don't have to "apply" anything or "do it right." Just take what resonates with you.

👉 If even one thought helps you, it has already served its purpose.

Because it can help you feel less alone, clearer, and a little calmer internally in exactly this situation. It can show you how to deal with the respective situation. Often it is the different perspectives that help one understand this challenge.

Bonus

Then, when you notice that everything is becoming too much or you need guidance. New perspectives can help you deal with the situation better and more clearly.

👉 It is made precisely for such moments.